FAQs - Frequently Asked Questions

Thank you for wanting to make contact.

Whether you’re seeking support on your personal journey, you’re a health practitioner looking to connect, or you have questions about my professional services – we’re here to help.

Interested in becoming a new client? The best way I can support you and answer detailed questions about your needs, is through an initial assessment session. You can arrange this by making your first appointment booking.

Else simply contact us via our enquiry form, email, or phone – and James or staff will answer any general enquiries.

A doctor’s referral is not a requirement for making a booking.

As AHPRA registered health professionals, your consultation will involve reviewing medical history, current medications, and requirements – to create a treatment plan, with tailored solutions to optimise your outcomes.

We’ll also work collaboratively with other health care professionals as appropriate to your needs (eg. GP, Urologist, Nurse, Physiotherapist).

Read the full range Bookings available

Session packs or payment plans: Ask about these in your first session.

Consider what’s at stake if you don’t take action:

• Months or years spent without clarity
• Unresolved issues that affect your sex life and well-being, mental health, and relationships,
• Missing the opportunity when you’re ready and motivated to change

Our clients often look back and say, “I wish I’d started sooner”.

Because our clinic is often fully booked with an active waitlist, we ask for a $100 online deposit at the time of booking.
This deposit is applied directly to your treatment and helps ensure our practitioners’ time is respected in the event of a late cancellation or missed appointment.

Like most healthcare professionals, we charge for all sessions, including the initial appointment. This reflects the value of the professional support you’re receiving and allows us to sustainably provide care to everyone who needs it.

Securing a deposit allows us to reserve your session and dedicate that time specifically to you, ensuring full attention and commitment to your care.

Yes, flexible payment options are available. Please enquire in session.

At this time, consultations are not covered by Medicare. Some private health insurers may offer limited rebates depending on your policy, and we recommend checking directly with your provider.

Fees are payable on the day, and our pricing is aligned with the out-of-pocket gap fees commonly charged by other practitioners in this space.

We also offer packages and reduced-fee consultations for eligible clients experiencing financial hardship, available via a waitlist.

Whilst we genuinely wish it was practical to offer quick chats or preliminary conversations, we’ve found that doing so ultimately limits our ability to provide quality care for all clients.

Rather than informal consultations, we use a comprehensive onboarding process. This professional framework ensures we both have the necessary information to make an informed decision about working together.

Consider therefore making an initial booking, else please simply contact us via form, email, or phone – and James or staff will answer any general enquiries.

Please contact our clinic and get a spot on our waitlist. We occasionally get cancellations, and waitlist clients are given priority for appointments.

Cancellations made with less than 48 hours notice will be charged the full fee and be given the option to reschedule at the standard rate, unless there are extenuating circumstances.

Cancellations made with more than 48 hours notice will be eligible for a full refund or offered the chance to reschedule.

In the event that I must cancel your session, you will receive a full refund or be provided with the opportunity to reschedule.

Unused visits within the session packs remain valid for 24 months following your most recent appointment with me. Session packs are non-refundable except in extenuating circumstances or severe financial hardship.

Yes – unused items may be returned due to a ‘change of mind’, provided they meet our return conditions.

To be eligible for a return:

• The product must be unused

• It must be in its original, unopened packaging

• The return must be requested within 30 days of delivery

• The return must be arranged with us before sending the item back

For health, safety and hygiene reasons, used or opened products cannot be returned.

For full details, eligibility criteria, and instructions on how to request a return, please contact us for more information about our Refund & Returns Policy.

During your initial consultation, we’ll gather information about your concerns and goals, then match you with the most suitable therapist based on their specialisation and experience.

Yes, all sessions are completely confidential. We follow strict privacy guidelines to ensure that your personal information and discussions remain secure.

You can view our Privacy Policy.

Our therapy sessions are a safe space where you can openly discuss any sexual concerns, desires, or challenges. Your therapist will guide you through the process and provide tailored support.

Our clinic is located at:

1/57 Magill Road, Stepney SA 5069
Adelaide Health. Central location. Parking available.

Our Contact page includes a map and Directions link.

We have an accessible space, with wheelchair access and disabled parking.